Privacy Policy

1 Introduction

Welcome to DAIDAI – Tindahan • Ihawan • Kitchenette (“DAIDAI,” “we,” “us,” or “our”).

We value your trust and are committed to protecting your personal information when you visit our website, communicate with us, browse our products, place orders, or interact with our business through supported third-party platforms.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website and business operations. Our privacy practices are intended to comply with applicable laws and regulations in Japan, including the Act on the Protection of Personal Information (APPI).

This policy covers interactions with:

• Our official DAIDAI website.
• Our Facebook Page.
• Facebook Messenger.
• Uber Eats pickup and delivery services.
• Google Business Profile, Google Search, and Google Maps.
• Direct customer inquiries, reservations, and purchases.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will request it separately.

2 Information We Collect

We may collect personal information that you voluntarily provide or that becomes available to us through your interactions with our services.

2.1 Personal and Contact Information

This may include:

• Full name or preferred name.
• Contact number.
• Email address, when provided.
• Delivery address, when required.
• Other contact information voluntarily submitted.

2.2 Order and Transaction Information

When you inquire about or purchase our products, we may collect:

• Food and product selections.
• Order quantities and special instructions.
• Pickup or delivery preferences.
• Reservation information.
• Transaction records.
• Customer service requests and order-related feedback.

2.3 Website Information

When you visit our website, certain technical information may be collected automatically by our website hosting provider or enabled website services. Depending on our website configuration, this may include:

• IP address.
• Browser type and device information.
• Operating system.
• Pages visited.
• Date and time of website access.
• Referring website or traffic source.
• Cookies and similar technologies.

We use this information only where applicable to the operation, security, maintenance, and improvement of our website.

2.4 Social Media and Third-Party Information

When you interact with DAIDAI through Facebook, Messenger, Uber Eats, or Google Business Profile, we may receive information made available to our business through those platforms. The information we receive depends on your interactions, the platform's functionality, and its privacy settings.

3 How We Use Your Information

DAIDAI may process personal information for the following purposes:

1. Responding to customer inquiries and messages.
2. Processing and confirming food and product orders.
3. Coordinating pickup and delivery services.
4. Managing reservations and special requests.
5. Providing customer support.
6. Responding to reviews, feedback, and complaints.
7. Improving website functionality and customer experience.
8. Maintaining business and transaction records.
9. Communicating promotional offers when legally permitted.
10. Protecting our website and business from unauthorized activities.
11. Complying with applicable legal and regulatory requirements.

We will not use personal information for purposes incompatible with those disclosed in this policy unless permitted by applicable law or supported by any required consent.

4 Website Privacy and Data Collection

Our website provides information about DAIDAI, including our restaurant, products, menus, store location, operating hours, promotions, and ordering options.

4.1 Website Browsing

Visitors may browse publicly available website content without directly submitting personal information. However, our website hosting provider may process certain technical information necessary to operate and secure the website.

4.2 Contact Forms and Customer Inquiries

If our website provides contact forms, inquiry forms, or reservation features, information submitted through those features may be used to respond to requests and provide customer assistance. We request only information reasonably necessary for the intended service.

4.3 Website Ordering Features

If customers place orders directly through our website, we may collect the information necessary to process those orders. If an ordering button redirects customers to Uber Eats or another third-party platform, the relevant platform's privacy policy will also apply.

4.4 External Links

Our website may contain links to social media pages, ordering platforms, maps, or other external websites. When visitors leave our website, their interactions with the destination platform are governed by that platform's applicable privacy policies.

5 Facebook and Facebook Messenger Privacy

DAIDAI maintains an official Facebook Page to share restaurant announcements, promotional content, product availability, and business information. Customers may also communicate with us through Facebook Messenger.

5.1 Information We May Receive

Depending on your interaction, we may receive:

• Publicly available profile information.
• Messages sent to our business.
• Customer inquiries.
• Comments and reviews.
• Information voluntarily provided for orders or reservations.

5.2 How We Use This Information

We use information received through Facebook and Messenger to:

• Respond to inquiries.
• Assist customers with orders.
• Provide product and store information.
• Address customer concerns.
• Manage legitimate business communications.

5.3 Meta's Privacy Practices

Facebook and Messenger are services provided by Meta. Meta may independently collect and process personal information, including information related to accounts, platform activity, communications, and advertising.

DAIDAI does not control Meta's independent collection, processing, or retention of personal information. Customers should review Meta's Privacy Policy to understand how their information is handled when using Facebook and Messenger.

6 Uber Eats Privacy and Online Ordering

DAIDAI offers ordering options through Uber Eats, including pickup and delivery where available. Customers who access Uber Eats through our website or place orders directly through the Uber Eats application are subject to Uber's applicable privacy policies and terms.

6.1 Information Processed by Uber Eats

Uber Eats may independently collect and process information related to:

• Customer accounts.
• Contact details.
• Order history.
• Delivery locations.
• Payment transactions.
• Platform activity.
• Customer support communications.

The collection and processing of this information are governed by Uber's applicable Privacy Notice.

6.2 Information Shared With DAIDAI

To prepare and fulfill customer orders, DAIDAI may receive limited information through the Uber Eats merchant platform, including:

• Customer names or order identifiers.
• Ordered products.
• Special instructions.
• Pickup or delivery status.
• Transaction information.
• Contact details when made available through authorized platform features.

6.3 How DAIDAI Uses Uber Eats Information

We use information received through Uber Eats to:

• Prepare and fulfill orders.
• Coordinate pickup and delivery.
• Resolve order-related issues.
• Respond to customer concerns.
• Maintain necessary business records.

Customer information received through Uber Eats will not be used for unrelated direct marketing unless permitted by applicable law, platform agreements, and any required customer authorization.

6.4 Payments and Delivery Services

Payments processed through Uber Eats are handled according to Uber's applicable payment procedures. DAIDAI does not generally receive customers' complete payment card information through the Uber Eats merchant interface.

Delivery coordination and related platform services may involve independent processing by Uber and its authorized service providers.

6.5 Uber Eats Privacy Notice

Customers are encouraged to review Uber's Privacy Notice before placing orders through the platform.

7 Google Business Profile and Google Maps

DAIDAI maintains a Google Business Profile to help customers find information about our restaurant and store through Google Search and Google Maps. Our business listing may display:

• Store name.
• Business address.
• Contact number.
• Operating hours.
• Website information.
• Business photos.
• Customer reviews.
• Directions and location information.

7.1 Google Business Profile Interactions

When customers interact with our Google Business Profile, Google may independently collect and process information associated with those interactions. This may include searches, reviews, location-related information, and other activity, depending on Google's services and the customer's privacy settings.

7.2 Customer Reviews and Feedback

Customers may voluntarily submit ratings, reviews, and photos through Google. DAIDAI may view and respond to publicly available reviews to address feedback and provide customer assistance. Public reviews and associated profile information may remain visible according to Google's policies and the customer's account settings.

7.3 Google Maps Integration

Our website may include links to Google Maps or an embedded map to help customers locate our store. When visitors interact with Google Maps, Google may process information according to its own privacy practices.

7.4 Google's Privacy Practices

Google independently manages personal information processed through its services, including Google Search, Google Maps, and Google Business Profile. DAIDAI does not control Google's independent data processing activities.

8 Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functionality. Depending on the services enabled on our website, cookies may be used for:

• Website functionality.
• Security and fraud prevention.
• Remembering visitor preferences.
• Website performance monitoring.
• Analytics, if implemented.
• Third-party integrations.

Where required by applicable law, we will provide appropriate information and obtain any necessary consent before using non-essential tracking technologies. Visitors may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

9 Sharing and Disclosure of Information

DAIDAI does not sell customer personal information.

We may disclose relevant personal information when reasonably necessary to:

• Fulfill customer orders.
• Coordinate delivery or pickup.
• Provide requested customer services.
• Operate and maintain our website.
• Resolve disputes.
• Comply with legal obligations.

Recipients may include authorized website service providers, ordering and delivery partners, and other service providers involved in legitimate business operations. Where applicable, we will implement appropriate safeguards and comply with legal requirements concerning third-party disclosures and international transfers of personal information.

10 Data Storage and Security

DAIDAI takes reasonable organizational and technical measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss. These measures may include:

• Restricting access to authorized personnel.
• Protecting business accounts and administrative access.
• Using appropriate security controls.
• Limiting unnecessary collection and disclosure.
• Reviewing privacy and security practices when appropriate.

While we take reasonable precautions, no website, electronic communication system, or digital platform can guarantee absolute security.

11 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or meet applicable legal obligations. Retention periods may vary depending on the information involved, including customer inquiries, transactions, reservations, and business records.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it. Information independently stored by Facebook, Messenger, Uber Eats, or Google is governed by the respective platform's retention practices.

12 Customer Privacy Rights

Subject to applicable Japanese privacy laws, customers may have the right to request:

• Disclosure of personal information held by DAIDAI.
• Correction of inaccurate or outdated information.
• Deletion of personal information under applicable circumstances.
• Suspension of certain uses of personal information.
• Information about how personal data is processed.

Requests may be subject to identity verification, legal limitations, and applicable exceptions. Customers wishing to exercise these rights may contact DAIDAI using the contact details provided below.

For personal information controlled independently by Meta, Uber, or Google, customers should use the privacy request procedures provided by the relevant platform.

13 Marketing and Promotional Communications

DAIDAI may publish promotional information through its website, Facebook Page, and other official communication channels. We may also respond to customers who voluntarily inquire about promotions, product availability, or special offers.

Where direct marketing communications require consent or another legal basis, we will follow the applicable requirements. Customers may request that DAIDAI discontinue promotional communications directed to them.

We do not automatically treat an Uber Eats order, Facebook interaction, or Google review as permission to send unrelated promotional messages.

14 Children's Privacy

Our website and services are intended for general customers. We do not knowingly solicit unnecessary personal information from children.

If a parent or legal guardian believes that a child has provided personal information requiring correction or deletion, they may contact us for assistance.

15 Third-Party Websites and Services

Our website may link to services operated by third parties. These include:

• Facebook and Facebook Messenger
  Used for customer engagement, announcements, inquiries, and communications.
• Uber Eats
  Used for food ordering, pickup, and delivery services.
• Google Business Profile and Google Maps
  Used for business discovery, directions, customer reviews, and location information.

Each provider maintains its own privacy policies, terms, and data-handling practices. DAIDAI's Privacy Policy governs personal information handled by our business. It does not replace the privacy policies of these independent platforms.

16 International Data Processing

Some third-party services used by DAIDAI may process or store information outside Japan. Such processing may occur under the privacy policies and contractual arrangements of the relevant providers.

Where DAIDAI is responsible for transferring personal information internationally, we will take appropriate steps to comply with applicable Japanese privacy requirements.

17 Changes to This Privacy Policy

DAIDAI reserves the right to update this Privacy Policy to reflect changes in:

• Website functionality.
• Business operations.
• Ordering and delivery services.
• Third-party integrations.
• Applicable privacy laws.
• Data protection practices.

Any revised policy will be published on our website with an updated effective date. We encourage visitors to review this page periodically.

18 Contact Information

For questions, concerns, or requests relating to this Privacy Policy, please contact:

Privacy-related requests may be submitted through our official business contact channels.